Resume / CV



CAREER SUMMARY Hands-on transformational leader known for analytical, strategic, and focused approach with extensive praise for establishing exemplary working conditions, marketing tactics, and creative strategies for optimizing company operations and financial returns.

Proactive columnist known for detailed and humorous writings.
  • Collect information through interviews and observations.
  • Focus columns on specific subjects such as technology and military education.
  • Write critical reviews of smart phone and computer applications based on knowledge, judgment, and experience.
    PROFESSIONAL ACCOMPLISHMENTS AND WORK HISTORY King’s Services, Inc. 01/2000 – Present Title: Director of Operations
    • Direct daily business procedures through department managers, e.g., customer proposals, contract negotiations, client relations, and implementation of marketing strategies.
    • Direct annual budgeting and planning process for the organization's budget with Vice President.
    • Oversee short and long-term managerial and financial reporting. 
    • Administer payroll, employee benefits, and organizational insurance.
    • Develop and maintain long-range forecasts with Vice President.
    • A liaison with all clients.
    • Provide consulting services to project manager on matters related to budgeting and employee relations.
    • Increased annual revenues by an 8% average through improvements in marketing techniques, redefined job descriptions, and improved training techniques.
    • Coordinate changes to customer service documentation and information processing systems, resulting in greater clarity, accountability, and nearly 90% retention of contracted customers.
    • Coordinate all aspects of quantitative marketing research and development, e.g., competitive analysis, written questionnaires, company perception surveys, web polls, telephone interviews, face-to-face interviews, compiling and analysis of data, testing original assumptions, and wrote and presented reports to management team with recommendations.
    • Lead all phases of direct marketing efforts, e.g., implementation of website (www.kingsservices.biz), advertising copy for newspapers, technical periodicals, PR Web, corporate brochures, newsletters, door-hangers, and direct mail pieces, working closely with graphic designers at The Direct Mailer Company to develop visually effective marketing messages.
    • Direct trade show coordination and relationship marketing efforts.
    • Established company brand and presence on LinkedIn, YouTube, Facebook, Twitter, etc.
    • Evaluate and redefine job functions as necessary, resulting in greater employee efficiency.
    • Continuous development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and exceptional performance.
    • Create a workplace culture that is consistent with the overall organizations and one that emphasizes the identified mission, vision, and values of the organization. 
    Appconsumer 09/2010 – 04/2012 Title: Columnist
    Examiner 10/2010 – Present Title: Columnist
    LiveSpin 05/2008 – Present Title: Senior Editor
    • Develop site appropriate content and delivery methods for current and new audiences.
    • Give final approval for blog publications at: http://www.livespin.info/
    • Budget management.
    • Hire new writers as needed.
    • Established company brand and presence on Twitter, YouTube, Facebook, etc.
    • Occasionally take photographs.
    King's Services, Inc. 09/2004-01/2009 Title: Department Manager
    • Responsible for all cash flow management, e.g., accounts payable/receivable, purchasing, and cash flow process.
    • Negotiated product and service contracts with vendors.
    • Developed and implemented operational policies and procedures.
    • Handled existing accounts and produced additional commercial business.
    • Played major role in department producing more than 60% gains in revenue.
    • Involved in regional marketing plans.
    • Conducted training seminars for an average of five people per month offering alternative approaches to commercial cleaning solutions and alternative solutions to frequent problems.  Monitor and analyze progress and recommend necessary adjustments.
    • Empower employees to take responsibility for their jobs and goals.  Delegate responsibility and expect accountability and regular feedback.
    King's Services, Inc. 01/2000-09/2004 Title: Team Lead/Project Manager
    • Effectively Scheduled employees for optimal work performance.
    • Assisted in training seminars offering alternative approaches to cleaning solutions and alternative solutions to frequent problems.
    • Trained new members placed within my team.
    • Created and managed budgets for various projects.
    • Met deadlines %100 of the time.
    • Ordered, delivered, and stocked supplies.
    Self Employed 10/2009 – Present Title: Tutor
    • Provide clear parent communication, differentiated instruction, and complete student care.
    • Increased student’s test scores from below grade level to functioning at grade level through assessment based facilitating.
    • Helped students function in traditional classroom setting without additional intervention.
    Emporium Luggage 08/1999 – 02/2002 Title: Sales Associate
    • Sold and closed sales over the phone as well as on site while emphasizing features and benefits.
    • Quoted prices and credit terms, prepared sales orders, ordered products, recommended products to be ordered and carried.
    • Handle distraught customers; develop strong positive team relationship with internal teams.
    • Responsible for selling the full line of products/services and achieving quotas, entering new customer data and various sales data for prospects and current customers into database.
    • Offered insight into keeping company marketing materials up to date.
    SKILLS
    • Proficient in such business process tools as Microsoft Excel, Adobe Photoshop, and Spreadsheet with advanced proficiencies in Microsoft Word, Outlook, PowerPoint, Windows, and Deluxe Invoices and Estimates software.
    • Familiarity with Microsoft Front Page, Movie Maker, Audacity, SEO, HTML Coding, and IS3 Database.
    • Advanced proficiencies in APA writing style and able to type 95wpm+ with 96% accuracy.
    PROFESSIONAL DEVELOPMENT
    • Currently enrolled in Doctor of Education in Educational Leadership program at the accredited University of Phoenix, Schaumburg, Illinois campus, 2010 to date.
    • Graduated from the accredited University of Phoenix, Schaumburg, Illinois campus with a Master of Business Administration Degree, completed 2010.
    • Graduated Magna Cum Laude from the accredited University of Phoenix, Schaumburg, Illinois campus with a Bachelor of Science in Business Management, completed 2008.
    • My college experience with University of Phoenix Schaumburg campus was phenomenal. On campus University of Phoenix taught proper business ethics and practices, research techniques, management practices, APA writing style, and various ways to analyze and project data to their students. Every five weeks students formed new teams and performed and finished various business projects. This teaching was very beneficial to me in the present and I will continue to apply my experiences learned in the future.
    • Certified counselor for University of Phoenix.
    FUTURE PROFESSIONAL DEVELOPMENT
    • Obtainment of teacher certification.
    • Six Sigma certification.
    PERSONAL DEVELOPMENT Groups and Organizations Hobbies
    • Lee National Denim Day - Even Coordinator
    • Susan G. Komen Breast Cancer Foundation - Participant
    • St. Jude Children's Research Hospital - Partner In Hope
    • Red Cross Red Kettle Drive - Event Coordinator
    • Hoffman Estates Chamber of Commerce - Participant
    • West Side Rooters Social Club - Participant
    • Illinois Farm Bureau - Participant
    • National Coalition of Independent Scholars - Member
    Hobbies
    • Reading and writing.
    • Sports and weight-lifting.
    • Out of the ordinary food tasting.
    • Economics and investment techniques.

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